MCCU Recognized Among Industry's Best for Award-Winning Member Experience
03/19/2026
By: Alyssa Jones, Marketing Director & Brand Manager, MCCU
MARSHALL, MICHIGAN – Marshall Community Credit Union (MCCU) has been named a 2026 MemberXP Best of the Best Award winner, earning national recognition for delivering exceptional, data validated member experiences. The award is presented by Credit Union Service Group (CUSG) through its MemberXP experience management platform and honors credit unions that consistently translate member feedback into meaningful action.
MCCU earned top honors in Best Mortgage Loan Experience and Best Online Banking.
“What makes these awards meaningful is that they come directly from member feedback,” said Misty Seavolt, Chief Operating Officer at MCCU. “Whether someone is buying a home or managing their finances online, we’re focused on creating experiences that are simple, supportive, and genuinely helpful. Earning Best Mortgage Loan Experience for the second consecutive year and being recognized for Best Online Banking speaks to the dedication of our team and the trust our members place in us every day.”
Now in its 10th year, the MemberXP Best of the Best Awards are considered one of the credit union industry’s most respected benchmarks for excellence in member experiences. Unlike traditional recognition programs, the awards are based entirely on direct member feedback and measure how effectively credit unions meet member needs across key moments of the journey.
The 2026 awards are based on analysis of millions of member experience data points collected nationwide using two industry metrics, Net Promoter Score (NPS), and Member Effort Score (MES). Credit unions ranking in the top 25% of performance across each experiential category earn Best of the Best distinction.
By leveraging MemberXP insights, MCCU continuously identifies opportunities to improve service delivery, reduce friction and strengthen member relationships, driving higher advocacy, loyalty and trust.
The MemberXP Best of the Best Awards are presented annually by CUSG to recognize credit unions that set the standard for member centric leadership and measurable experience excellence.
For more information about MCCU and its commitment to award winning member experiences, visit marshallcommunitycu.com or contact Alyssa Jones at [email protected].
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About MCCU
Marshall Community Credit Union is a federally insured full-service financial institution with offices located in Battle Creek, Coldwater, and Marshall. Founded in 1951, MCCU celebrates 75 years of partnering with members for financial success in 2026—honoring a Brillant Past while building a Bright Future. For more information on products, services, or membership, please contact 269.781.9885 or visit marshallcommunitycu.com.